Help and News

New support portal and contact methods coming

Posted by Support on 15th Oct 2020

Since September we have been working to change our contact centre to remote working and be a COVID safe employer. Customers will see all support contacts now being handled by a dedicated support site … read more

Some Card Payment Hanging

Posted by Support on 25th Nov 2019

We are investigating reports of some customers experiencing issues with the 3d Secure section of the checkout with the process appearing to han and show a blank window. Our payment providers PayPal bu … read more

ComWales The Community Network Project

8th Aug 2019

ComWales The Community Network ProjectUPDATE 15/11/19In light of the announcement by the UK Labour party we are investigating potential breaches of our non disclosure agreements with the labour lead W … read more